Question 1

What is the difference between Seruniaudio SEM-02 and SEM-03?

Accepted Answer

The SEM-02 is an omnidirectional miniature condenser microphone that captures a natural, transparent sound for studio and live recordings. The SEM-03 is a cardioid (directional) microphone, specifically optimized for loud live stages to provide maximum feedback rejection and sound isolation.

Question 2

Which Seruniaudio microphone is best for my specific instrument?

Accepted Answer

Both SEM-02 and SEM-03 are professional-grade solutions for strings (violin, cello), woodwinds (sax, flute), and acoustic guitar. Use SEM-02 for the most natural open tone, and SEM-03 for better isolation on loud stages. They are also highly compatible with traditional instruments like Gamelan or Erhu.

Question 3

Do Seruniaudio microphones require phantom power?

Accepted Answer

Yes. The SEM-02, SEM-03, and MKS-14 require 48V phantom power when used with a standard XLR connection. When used with a microdot adapter and a compatible wireless transmitter, power is supplied by the transmitter body.

Question 4

Do I need a preamp or audio interface to use Seruniaudio microphones?

Accepted Answer

Yes. The SEM-02, SEM-03, and MKS-14 are condenser microphones that require a preamp or audio interface with 48V phantom power for XLR use. For wireless use, a compatible transmitter with a microdot input replaces the need for an interface.

Question 5

Which wireless systems are compatible with Seruniaudio microphones?

Accepted Answer

Our microphones are 100% compatible with major wireless systems including Shure, Sennheiser, AKG, RODE, and MIPRO. We offer ACS-series Microdot adapters to ensure seamless connection to your specific transmitter model.

Question 6

What microdot adapter do I need for my wireless transmitter?

Accepted Answer

The adapter depends on your wireless transmitter brand and model. Seruniaudio offers ACS-series microdot adapters for Shure, MIPRO, Sennheiser, AKG, and other brands. Visit seruniaudio.com/microdot-adapters to find the correct adapter for your system.

Question 7

Are Seruniaudio products designed and manufactured in Indonesia?

Accepted Answer

Yes. Seruniaudio microphones are original designs, hand-built in Yogyakarta, Indonesia, by PT Seruni Karya Indonesia. We bring over 10 years of expertise in professional instrument microphone development to the global market.

Question 8

What is the BIEM binaural microphone and who is it for?

Accepted Answer

BIEM is Indonesia's first wearable binaural in-ear microphone system. It's designed for content creators, ASMR artists, and field recorders who need to capture 360-degree immersive 3D spatial audio exactly as the human ear hears it.

Question 9

Does Seruniaudio ship internationally and how are payments handled?

Accepted Answer

Yes, we ship worldwide. Payments for international orders are securely processed via PayPal. Please note that buyers are responsible for local customs duties and import taxes in their respective countries.

Question 10

How do I claim a warranty or handle a damaged product?

Accepted Answer

We offer a professional warranty program. If your product arrives damaged, contact sales@seruniaudio.com with photos and proof of purchase. Register your product at seruniaudio.com/warranty to activate your coverage. Note that accessories are excluded from warranty coverage.

Question 11

There is noise or low output from my microphone. What should I check?

Accepted Answer

First, verify that 48V phantom power is active on your preamp or interface. Check all cable connections and the microdot connector for debris or oxidation. If using a wireless transmitter, ensure the battery is fully charged and the gain is set correctly. Contact sales@seruniaudio.com for further assistance.

Question 12

Where can I find placement guides, user manuals, and product downloads?

Accepted Answer

Detailed mounting instructions and placement tips for violin, cello, saxophone, and more are available at seruniaudio.com/product-guides. All user manuals and technical documents can be downloaded at seruniaudio.com/downloads.

Question 13

Does Seruniaudio have an authorized dealer or distributor program?

Accepted Answer

Yes. Seruniaudio works with authorized dealers and distributors worldwide. Visit seruniaudio.com/where-to-buy to find a local dealer, or contact sales@seruniaudio.com to inquire about distribution partnerships.

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