Policy
Refund Policy
We do not offer refunds for purchases made through our website. However, if your product (excluding accessories, which are not covered by warranty) arrives damaged or defective, you are eligible for a replacement unit. International buyers (outside Indonesia) are responsible for all taxes, duties, and customs fees. To request a replacement, please contact our customer service team at sales@seruniaudio.com and include proof of damage.
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All transactions are processed securely via PayPal, providing an additional layer of protection for both buyers and sellers.
Privacy Policy
At Seruniaudio, we take your privacy seriously. We do not sell, share, or disclose customer information—including email addresses, shipping addresses, or phone numbers—to any third party. All personal data is securely stored and used solely for order fulfillment, customer support, and warranty processing.
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Payments are securely handled through PayPal, and we do not store your credit card or financial information on our servers.