Seruniaudio Service Commitment & Limited Warranty

Seruniaudio is built by practitioners, for practitioners. We understand that your gear is more than just a tool—it is an investment in your craft. We have established these service standards to provide certainty and leave you with no room for doubt.

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1. Creative Time Commitment (SLA)

We value your creative time. Seruniaudio guarantees a repair turnaround time of 4 to 7 business days from the date the unit is received at our service center.

 * Note: Should a repair require more time due to complex technical issues, our team will provide regular updates and alternative solutions.

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2. During the Warranty Period (1 Year)

Valid for defects in materials or workmanship from the original date of purchase:

•  Service & Parts Cost: 100% FREE.

• Indonesia & International Logistics: Indonesia & ASEAN Countries: We provide complimentary return shipping from our Service Center in Indonesia to your address. The cost of shipping the unit to our Service Center remains the responsibility of the customer.

• Other Regions (Asia, Europe, USA, etc.): Shipping arrangements and costs will be discussed and coordinated via email (sales@seruniaudio.com) to find the most feasible solution for both Seruniaudio and the customer.

• First 30-Day Protection (DOA - Dead on Arrival): If the product is defective upon receipt within the first 30 days of purchase, Seruniaudio will cover the two-way shipping costs.

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3. Post-Warranty Service (Lifetime Support)

We want your Seruniaudio products to remain functional for the long term even after the warranty period has ended:

• Service & Parts Cost: Transparent fees apply (covering only essential components and technical labor).

• Indonesia & International Logistics: Indonesia & ASEAN Region: FREE RETURN SHIPPING. We waive the return shipping cost to make it easier for you to care for your Seruniaudio products.

• Other Regions (Asia, Europe, USA, etc.): Shipping costs will be discussed via email between Seruniaudio and the customer.

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4. Warranty Exclusions

This warranty does not cover:

• Damage resulting from misuse, accidents, or unauthorized modifications.

• Usage outside the product’s intended purpose (as described in the user guide).

• Damage caused by unstable voltage or extreme environmental conditions.

• Normal wear and tear.

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 *ASEAN Region Information: Includes Brunei Darussalam, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Timor-Leste, and Vietnam.

 * Note: Any import taxes and customs duties in the destination country remain the sole responsibility of the customer.

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Seruniaudio Service Summary Table

A Quick Guide to Our Commitment to Your Creative Uptime.

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